Rtm2 Privacy Policy

Introduction & scope

Rtm2 (hereinafter referred to as "we", "the platform", or "the company") is an internationally licensed online betting and gaming platform. Protecting your privacy is not merely a legal obligation for us — it is a business responsibility and an ethical commitment.

This Privacy Policy applies to all rtm2 users worldwide, including those in Bangladesh. It takes effect whenever you visit our website, open an account, place bets, or use any of our services.

Rtm2 believes in transparency. That's why this policy clearly sets out what data we collect, why we collect it, how long we keep it, and what rights you have. No hidden clauses, no ambiguous language.

What Information We Collect

Rtm2 only collects information that is strictly necessary to provide our services. We never collect excessive or unnecessary data. Full details are outlined below.

How We Use Your Information

Collected data is used only for specified purposes. We do not sell or share your data with third parties for advertising. The core principle of rtm2's privacy policy is simple — your data is used only to improve your experience.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and handle complaints.
• To detect and prevent fraud, money laundering, and illegal activities.
• To provide personalized offers and bonuses tailored to your preferences.
• For platform technical development and performance analysis.
• To comply with legal obligations and meet regulatory requirements.
• To monitor usage patterns and ensure responsible gaming.

Where and How Long Your Data Is Stored

Rtm2 servers are hosted in data centers that meet international security standards. All data is stored in encrypted form, and only authorized personnel have access to the information they need.

• Active account data: Full data is retained for the duration of the active account.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with legal obligations.
• KYC documents: May be retained for up to 3 years after account closure.
• Cookies & Session Data: Deleted after the session ends or within 30 days at most.
• Support chat records: Retained for up to 1 year for quality control purposes.

Once the retention period expires, your data is securely and permanently deleted or anonymized.

Data sharing & third parties

Rtm2 never sells your personal data to third parties. However, in limited circumstances, sharing certain information becomes necessary. These cases are clearly outlined below.

• Payment Processor: Only the information required to process transactions is shared with payment partners such as Mobile Pay, Nagad, Rocket, and Upay.
• Regulatory Authority: Information may be disclosed in response to lawful requests from licensing authorities or government agencies.
• Technology service provider: Limited data is shared with server hosting, cybersecurity, and fraud detection partners.
• Fraud Investigation: Information may be shared with law enforcement agencies in connection with investigations into suspicious activity.

Cookie Policy

Rtm2 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help our site recognize you.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.

Your rights

Every rtm2 user has the following rights regarding their personal data. To exercise any of these rights, contact our support team directly.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request a temporary restriction on the processing of your data.
• Data portability: You can request a copy of your data in a readable format.
• Right to object: You can object to the use of your data for specific purposes.

Security Measures

Rtm2 uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): OTP verification for an additional layer of account security.
• Firewall & DDoS Protection: Advanced server-level protection against cyber attacks.
• Access Control: Only authorized personnel can access specific information.
• Real-Time Monitoring: Suspicious activity is automatically detected and blocked.

That said, no online transmission can be guaranteed 100% secure. We strongly advise you to stay vigilant — use a strong password and never share it with anyone.

Minor protection

Rtm2 is an 18+ platform. We do not knowingly collect data from anyone under the age of 18. Age is verified at registration, and any account identified as belonging to a minor is immediately deactivated.

Changes to the Privacy Policy

Rtm2 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified in advance via your registered email or app notification.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact our data protection team.